Frequently Asked Questions

What kind of pets do you handle and transport?

We handle and transport domestic and companion animals like dogs, cats, birds, etc. We do not transport any exotic or zoo animals like large reptiles, bears or tigers, horses, farm animals, and cattle.

What areas does Pets 911 Inc serve?

We offer our emergency and non-emergency services exclusively to pet owners in Nassau & Suffolk Counties in Long Island, New York.

Are you a mobile veterinarian service?

No, Pets Rescue 911 is not licensed as a veterinarian service. The only medical services we offer are emergency first aid, CPR, triage, and transport to veterinarian facilities and specialists.

Where will you take my pet?

Emergencies: We take your pet directly to the nearest veterinary emergency hospital. You may also request your pet to be taken to your regular vet clinic during normal business hours.

Non-emergencies: Pet owners may choose the pickup and drop off locations. We offer door to door transport services for regular vet appointments, groomer visits, and kennel pick up and drop-offs.

What are your working hours?

Pets Rescue 911 technicians are available on-call for any pet emergencies 24/7, 365 days a year.

What is your payment policy?

Please make all payments at the time of service. We accept Cash and all major credit/debit cards like Mastercard, Visa, and American Express. We do not accept any personal checks.

Can I ride along with my pet?

For non-emergency cases, the pet owner will be permitted to ride along as a passenger in case they have no alternative transportation. For emergency cases requiring critical care transport, pet owners will be asked to ride separately so we could provide the best treatment and care for your pets during transit.

Do you handle aggressive animals?

We strive to help all animals in crisis, and our technicians carry restraining equipment and are trained in restraining and containing distressed or aggressive animals. If your pet is prone to aggressive behavior, please inform us beforehand and ensure that you have proof of rabies vaccinations on hand.

Do you offer different care packages?

We can also tailor customized packages and quotes depending on the situation and your pet’s needs.

Have a Question?

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Call 1 (833)-PETS-911

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CALL (833) PETS 911 IMMEDIATELY!

Below is a list of a few signs where it is important that your pet goes to the Animal ER right away. Without treatment, these situations can potentially be fatal!

Lethargy or collapse
Panting constantly
Pale gums (which is often seen with internal bleeding or anemia)
An elevated heart rate (> 160 beats per minute at home)
Crying out in pain
Any wound on the body
Jaundiced (yellow gums)
Not being able to move or walk or dragging of the back legs
Any significant amount of bleeding
Anxiety or restlessness
Difficulty breathing (e.g., noisy breathing, stretching the head and neck out while breathing, seeing the abdominal body wall moving a lot while breathing)
Constant coughing and the inability to rest through the night
Coughing up pink, frothy, foamy liquid (or blood)
A respiratory rate > 60 breaths per minute at home while resting

(You can count the number of breaths taken over 15 seconds & multiple by 4)

Abnormal gum color (e.g., pale gums, blue gums, etc.)
A distended, “bloated” abdomen
Non-productive retching (which is classic for gastric-dilitation volvulus or “GDV”)
Any trauma (regardless of how minor it may appear)
Bite wounds or attacks by another animal
Any poisoning or toxin ingestion
Vomiting more than 2-3X in a row
Abnormal vaginal discharge
Abnormal odor from the body
Feeling very hot or cold to the touch

(You can always try to check your pet’s temperature with a pet thermometer; if the temperature is < 99 or > 103.5, please contact a veterinarian immediately!

Squinting, bulging, discolored or painful eyeballs
Straining to urinate, making multiple trips to urinate, squatting to urinate without producing any urine
Anything that makes you worried
Tremors or seizures
Seizures lasting for more than 2-3 minutes or having more than 2-3 seizures in a 24-hour period
Any abnormal behavior that you’re worried about (e.g., acting aloof or particularly clingy)